Hi, I'm Sarah Ann!

I was named after both of my grandmothers, so I have two first names. My pronouns are she/her. I’m a curiosity-driven user researcher, with experience gathering insights on both consumer-facing and business-to-business teams for data-driven products.

Understanding users through research builds upon my foundation as a story seeker. My former career as a photojournalist taught me the power of combining ethnography, active listening, and documentary photography to share emotional stories that promote empathy and understanding. Today, I apply those skills to produce user research that is communicated in impactful and actionable ways.

I’m also an interaction design master's candidate at the School of Visual Arts in New York City. My studies have deepened my understanding of human-centered design and challenged me to consider the unique research needs and ethical implications of emerging technology.

In my free time, you can find me curled up with a good book and a cup of tea, or people-watching at Prospect Park. I'm always learning something new to fulfill my creative spirit. My latest side project is coding interactive generative art. ✨

Sarah Ann Jump

curiosity-driven user researcher
with experience in storytelling

Skills

Research

card sorting 
ethnography
usability testing
heuristic evaluation 
in-depth interviewing
participant recruitment
qualitative data analysis persona development 
competitive analysis
data visualization
survey design
tree testing

Leadership

people management
mentoring + coaching
ethical decision-making 
storytelling + communication
creative problem solving
project management
workshop facilitation

Design

accessible design
participatory design
customer journey maps 
wireframing + prototyping
service design blueprints
information architecture
user flow diagrams

Tools

EnjoyHQ
User Interviews 
Jira, Confluence
Optimal Workshop
Adobe Creative Suite
Research Repositories
Figma, Miro, Webflow

Experience

User Experience Researcher

Interos Inc.

Contractor September 2021 - Present | Intern June - August 2021

    • Advocates for user needs based on qualitative and quantitative research for a B2B SaaS supply chain risk management platform.

    • Designed, recruited, executed, and communicated the results of concept testing that influenced the design and product strategy for a high-priority new feature.

    • Strategized engaging ways to socialize findings for alignment between product, engineering, and customer success teams. 

    • Developed research infrastructure by creating a strategy for recruiting participants for an industry-specific research panel.

    🔗 Interos Persona Socialization Strategy

    UX Research Consultant

    Women's Parkinson's Project

    Volunteer May 2021 - Present

    |

    Remote

    • Support the accessible website design process with the needs of women with Parkinson's disease in mind.

    • Uncover dozens of opportunities to improve the user experience through an accessibility audit and heuristic evaluation, tree testing, user interviews, and usability testing.

    🔗 Women's Parkinson's Project Case Study

    User Experience Researcher

    Citi Ventures

    Contractor March - May 2021

    |

    San Francisco, California

    • Designed and executed a qualitative, generative and evaluative research study that influenced the design direction of a consumer-facing, data-driven tool to promote skills-based career growth.

    • Collaborated with the Product Manager to develop and implement the first protocol for recruiting existing product users for research studies, leading to increased stakeholder exposure to users.

    • Shared findings with stakeholders in multiple actionable formats, including an interactive visual report, a presentation, and product team ideation workshop.

    🔗 Lessons Learned: Citi Ventures

    Graduate UX Researcher

    Citi Ventures x SVA

    Student September - December 2020

    |

    New York, New York

    • Led a collaborative product design team in the end-to-end process to create a high-fidelity prototype of a solution to promote skills-based career growth as part of the Citi University Partnerships in Innovation & Discovery program.

    • Conducted exploratory user research, which informed Citi's product roadmap.

    • Winner of Strategic Innovation in Product & Service Design competition.

    🔗 Worthi by Citi x SVA

    Chief Photojournalist + Editor

    The Herald

    Manager, Staff, Intern January 2016 - July 2020

    |

    Jasper, Indiana

    • Conducted 250+ in-depth interviews and documented candid moments to tell 82 long-form journalistic stories that promoted understanding and empathy.

    • Led user experience research and strategy to implement cost-effective solutions to improve The Herald’s digital products and innovate ways to reach new audiences, resulting in a 254% increase in page views and a sustainable workflow for journalists.

    • Hired, managed, and mentored 8 staff photojournalists and photo interns.

    🔗 Love Is Not A Memory: Visual Storytelling

    🔗 Community Journalism: UX Research + Strategy

    Education

    MFA Interaction Design

    School of Visual Arts

    2020 - 2022

    |

    New York, New York

    |

    Graduate Assistantship

    BFA Photojournalism

    Rochester Institute of Technology

    2011 - 2015

    |

    Rochester, New York

    |

    Summa Cum Laude