Hi, I'm Sarah Ann!

I was named after both of my grandmothers, so I have two first names. My pronouns are she/her. I’m a curiosity-driven user experience researcher, currently gathering insights at Interos.

I’m also an interaction design MFA candidate at the School of Visual Arts in New York City. My studies have deepened my understanding of human-centered design and challenged me to consider the unique research needs and ethical implications of emerging technology. 

Design research and understanding users builds upon my foundation as a storyteller. My former career as a photojournalist taught me the power of combining ethnography, documentary photography, and active listening to share intimate stories that promote empathy and understanding.

As a newsroom leader, I introduced user experience research and strategy to improve a community newspaper’s digital offering and innovate ways to reach new audiences.

In my free time, you can find me curled up with a good book and a cup of tea, or people-watching at Prospect Park. I'm always learning something new to fulfill my creative spirit. My latest side project is coding interactive generative art. ✨

Sarah Ann Jump

curiosity-driven ux researcher
with experience in storytelling

Skills

Research

ethnography
usability testing
contextual inquiry 
multivariate testing
in-depth interviewing
participant recruitment
qualitative data analysis
persona development 
competitive analysis 
heuristic evaluation
data visualization
survey design
card sorting

Leadership

remote collaboration
project management
ethical decision-making 
creative problem solving
mentoring + coaching
workshop facilitation
communication

Design

wireframing  
service blueprints
conversation design
iterative prototyping
information architecture
customer journey maps participatory design
empathy maps

Tools

EnjoyHQ
UserTesting
UserZoomGo
User Interviews 
Jira, Confluence
Optimal Workshop
Adobe Creative Suite
Figma, Miro, Webflow
P5.js, JavaScript, Python

Experience

Intern UX Researcher

Interos Inc.

June 2021 - Present

|

Washington, D.C.

  • Advocate for user needs based on qualitative and quantitative research for a machine learning-powered B2B SaaS supply chain risk management platform.

Contract UX Researcher

Citi Ventures

March - May 2021

|

San Francisco, California

  • Designed and executed a qualitative, generative and evaluative research study that influenced the design direction of a consumer-facing, data-driven tool to promote skills-based career growth.

  • Collaborated with the Product Manager to develop and implement the first protocol for recruiting existing product users for research studies, leading to increased stakeholder exposure to users.

  • Shared findings with stakeholders in multiple actionable formats, including an interactive visual report, a presentation, and product team ideation workshop.

🔗 Lessons Learned: Citi Ventures

Graduate UX Researcher

Citi Ventures x SVA

September - December 2020

|

New York, New York

  • Led a collaborative product design team in the end-to-end process to create a high-fidelity prototype of a solution to promote skills-based career growth as part of the Citi University Partnerships in Innovation & Discovery program.

  • Conducted exploratory user research, which informed Citi's product roadmap.

  • Winner of Strategic Innovation in Product & Service Design competition.

🔗 Worthi by Citi x SVA

Chief Photojournalist + Editor

The Herald

January 2016 - July 2020

|

Jasper, Indiana

  • Conducted 250+ in-depth interviews and documented candid moments to tell 82 long-form journalistic stories that promoted understanding and empathy.

  • Led user experience research and strategy to implement cost-effective solutions to improve The Herald’s digital products and innovate ways to reach new audiences, resulting in a 254% increase in page views and a sustainable workflow for journalists.

  • Hired, managed, and mentored 8 staff photojournalists and photo interns.

🔗 Love Is Not A Memory: Visual Storytelling

🔗 Community Journalism: UX Research + Strategy

Education

MFA Interaction Design

School of Visual Arts

2020 - 2022

|

New York, New York

|

Graduate Assistantship

BFA Photojournalism

Rochester Institute of Technology

2011 - 2015

|

Rochester, New York

|

Summa Cum Laude