A black and white line drawing of a woman wearing glasses and holding a magnifying glass

resume

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Hi, I'm Sarah Ann!

I was named after both of my grandmothers, so I have two first names. My pronouns are she/her. I’m a curiosity-driven user researcher, with experience gathering insights on both consumer-facing and business-to-business teams for data-driven products.

I’m also an interaction design MFA candidate at the School of Visual Arts in New York City. My studies have deepened my understanding of human-centered design and challenged me to consider the unique research needs and ethical implications of emerging technology. 

Design research and understanding users builds upon my foundation as a storyteller. My former career as a photojournalist taught me the power of combining ethnography, documentary photography, and active listening to share intimate stories that promote empathy and understanding.

As a newsroom leader, I introduced user experience research and strategy to improve a community newspaper’s digital offering and innovate ways to reach new audiences.

In my free time, you can find me curled up with a good book and a cup of tea, or people-watching at Prospect Park. I'm always learning something new to fulfill my creative spirit. My latest side project is coding interactive generative art. ✨
‍

Sarah Ann Jump

curiosity-driven ux researcher
with experience in storytelling

💾  Download Resume

Skills

Research

ethnography
in-depth interviewing
usability testing
persona development 
survey design
card sorting
tree testing

Leadership

workshop facilitation 
people management 
creative problem solving
project management
communication

Design

participatory design 
wireframing + prototyping
service blueprints
information architecture
customer journey maps

Tools

EnjoyHQ
UserTesting
User Interviews 
Jira, Confluence
Optimal Workshop
Adobe Creative Suite
Figma, Miro, Webflow
P5.js, JavaScript, Python

Experience

Intern UX Researcher

◦

Interos Inc.

Summer 2021

|

Washington, D.C.

  • Advocated for user needs based on qualitative and quantitative research for a B2B SaaS supply chain risk management platform.

  • Led concept testing which influenced the design and product strategy for a high priority new feature.

  • Analyzed user and expert interviews to inform research-driven user personas.

  • Strategized engaging ways to socialize findings for alignment between product, engineering, and customer success teams. 

  • Developed research infrastructure by creating a strategy for recruiting participants for an industry-specific research panel.

🔗 Interos Persona Socialization Strategy

UX Research Consultant

◦

Women's Parkinson's Project

Summer 2021

|

Remote

  • Supported the accessible website design process with the needs of women with Parkinson's disease in mind.

  • Uncovered dozens of opportunities to improve the user experience through a heuristic evaluation, tree testing, user interviews, and usability testing.

🔗 Women's Parkinson's Project Case Study

Contract UX Researcher

◦

Citi Ventures

Spring 2021

|

San Francisco, California

  • Designed and executed a qualitative, generative and evaluative research study that influenced the design direction of a consumer-facing, data-driven tool to promote skills-based career growth.

  • Collaborated with the Product Manager to develop and implement the first protocol for recruiting existing product users for research studies, leading to increased stakeholder exposure to users.

  • Shared findings with stakeholders in multiple actionable formats, including an interactive visual report, a presentation, and product team ideation workshop.

🔗 Lessons Learned: Citi Ventures

Graduate UX Researcher

◦

Citi Ventures x SVA

Fall 2020

|

New York, New York

  • Led a collaborative product design team in the end-to-end process to create a high-fidelity prototype of a solution to promote skills-based career growth as part of the Citi University Partnerships in Innovation & Discovery program.

  • Conducted exploratory user research, which informed Citi's product roadmap.

  • Winner of Strategic Innovation in Product & Service Design competition.

🔗 Worthi by Citi x SVA

Chief Photojournalist + Editor

◦

The Herald

2016 - 2020

|

Jasper, Indiana

  • Conducted 250+ in-depth interviews and documented candid moments to tell 82 long-form journalistic stories that promoted understanding and empathy.

  • Led user experience research and strategy to implement cost-effective solutions to improve The Herald’s digital products and innovate ways to reach new audiences, resulting in a 254% increase in page views and a sustainable workflow for journalists.

  • Hired, managed, and mentored 8 staff photojournalists and photo interns.

🔗 Love Is Not A Memory: Visual Storytelling

🔗 Community Journalism: UX Research + Strategy

Education

MFA Interaction Design

◦

School of Visual Arts

2020 - 2022

|

New York, New York

|

Graduate Assistantship

BFA Photojournalism

◦

Rochester Institute of Technology

2011 - 2015

|

Rochester, New York

|

Summa Cum Laude