A black and white line drawing of a woman wearing glasses and holding a magnifying glass

resume

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Hi, I'm Sarah Ann!

I was named after both of my grandmothers, so I have two first names. My pronouns are she/her. I’m a curiosity-driven user researcher, with experience gathering insights on both consumer-facing and business-to-business teams for data-driven products.

I’m also an interaction design MFA candidate at the School of Visual Arts in New York City. My studies have deepened my understanding of human-centered design and challenged me to consider the unique research needs and ethical implications of emerging technology. 

Understanding users and communicating findings builds upon my foundation as a storyteller. My former career as a photojournalist taught me the power of combining ethnography, documentary photography, and active listening to share emotional stories that promote empathy and understanding.

As a newsroom leader, I introduced user experience research and strategy to improve a community newspaper’s digital offering and innovate ways to reach new audiences.

In my free time, you can find me curled up with a good book and a cup of tea, or people-watching at Prospect Park. I'm always learning something new to fulfill my creative spirit. My latest side project is coding interactive generative art. ✨
‍

Sarah Ann Jump

curiosity-driven user researcher
with experience in storytelling

💾  Download Resume

Skills

Research

card sorting 
ethnography
usability testing
heuristic evaluation 
in-depth interviewing
participant recruitment
qualitative data analysis persona development 
competitive analysis
data visualization
survey design
tree testing

Leadership

people management
mentoring + coaching
ethical decision-making 
storytelling + communication
creative problem solving
project management
workshop facilitation

Design

accessible design
participatory design
customer journey maps 
wireframing + prototyping
service design blueprints
information architecture
user flow diagrams

Tools

EnjoyHQ
User Interviews 
Jira, Confluence
Optimal Workshop
Adobe Creative Suite
Research Repositories
Figma, Miro, Webflow

Experience

User Experience Researcher

◦

Interos Inc.

Contractor September 2021 - Present | Intern June - August 2021

    • Advocates for user needs based on qualitative and quantitative research for a B2B SaaS supply chain risk management platform.

    • Designed, recruited, executed, and communicated the results of concept testing that influenced the design and product strategy for a high-priority new feature.

    • Strategized engaging ways to socialize findings for alignment between product, engineering, and customer success teams. 

    • Developed research infrastructure by creating a strategy for recruiting participants for an industry-specific research panel.

    🔗 Interos Persona Socialization Strategy

    UX Research Consultant

    ◦

    Women's Parkinson's Project

    Volunteer May 2021 - Present

    |

    Remote

    • Support the accessible website design process with the needs of women with Parkinson's disease in mind.

    • Uncover dozens of opportunities to improve the user experience through an accessibility audit and heuristic evaluation, tree testing, user interviews, and usability testing.

    🔗 Women's Parkinson's Project Case Study

    User Experience Researcher

    ◦

    Citi Ventures

    Contractor March - May 2021

    |

    San Francisco, California

    • Designed and executed a qualitative, generative and evaluative research study that influenced the design direction of a consumer-facing, data-driven tool to promote skills-based career growth.

    • Collaborated with the Product Manager to develop and implement the first protocol for recruiting existing product users for research studies, leading to increased stakeholder exposure to users.

    • Shared findings with stakeholders in multiple actionable formats, including an interactive visual report, a presentation, and product team ideation workshop.

    🔗 Lessons Learned: Citi Ventures

    Graduate UX Researcher

    ◦

    Citi Ventures x SVA

    Student September - December 2020

    |

    New York, New York

    • Led a collaborative product design team in the end-to-end process to create a high-fidelity prototype of a solution to promote skills-based career growth as part of the Citi University Partnerships in Innovation & Discovery program.

    • Conducted exploratory user research, which informed Citi's product roadmap.

    • Winner of Strategic Innovation in Product & Service Design competition.

    🔗 Worthi by Citi x SVA

    Chief Photojournalist + Editor

    ◦

    The Herald

    Manager, Staff, Intern January 2016 - July 2020

    |

    Jasper, Indiana

    • Conducted 250+ in-depth interviews and documented candid moments to tell 82 long-form journalistic stories that promoted understanding and empathy.

    • Led user experience research and strategy to implement cost-effective solutions to improve The Herald’s digital products and innovate ways to reach new audiences, resulting in a 254% increase in page views and a sustainable workflow for journalists.

    • Hired, managed, and mentored 8 staff photojournalists and photo interns.

    🔗 Love Is Not A Memory: Visual Storytelling

    🔗 Community Journalism: UX Research + Strategy

    Education

    MFA Interaction Design

    ◦

    School of Visual Arts

    2020 - 2022

    |

    New York, New York

    |

    Graduate Assistantship

    BFA Photojournalism

    ◦

    Rochester Institute of Technology

    2011 - 2015

    |

    Rochester, New York

    |

    Summa Cum Laude