Hi, I'm Sarah Ann!

I was named after both of my grandmothers, so I have two first names. My pronouns are she/her. I’m a curiosity-driven user researcher, with experience gathering insights on both consumer-facing and business-to-business teams for data-driven products.

Understanding users through research builds upon my foundation as a story seeker. My former career as a photojournalist taught me the power of combining ethnography, active listening, and documentary photography to share emotional stories that promote empathy and understanding. Today, I apply those skills to produce user research that is communicated in impactful and actionable ways.

I earned my master's degree in interaction design at the School of Visual Arts in New York City. My studies deepened my understanding of human-centered design and challenged me to consider the unique research needs and ethical implications of emerging technology.

In my free time, you can find me curled up with a good book and a cup of tea, or people-watching at Prospect Park. I'm always learning something new to fulfill my creative spirit. My latest side project is coding interactive generative art. ✨

Sarah Ann Jump

curiosity-driven user researcher
with experience in storytelling

Skills

Research

card sorting 
ethnography
usability testing
heuristic evaluation 
in-depth interviewing
participant recruitment
qualitative data analysis persona development 
competitive analysis
data visualization
survey design
tree testing
A/B testing

Leadership

people management
mentoring + coaching
ethical decision-making 
storytelling + communication
creative problem solving
project management
workshop facilitation

Design

accessible design
participatory design
customer journey maps 
wireframing + prototyping
service design blueprints
information architecture
user flow diagrams

Tools

EnjoyHQ
User Interviews 
Jira, Confluence
Optimal Workshop
Adobe Creative Suite
Research Repositories
Figma, Miro, Webflow

Experience

UX Researcher

Atlassian

Incoming | July 2022 - Present | New York, NY

    • Beginning full-time User Experience Researcher role in July 2022

    UX Researcher

    Interos

    Contractor, Intern | June - December 2021 | Washington, D.C.

      • Advocated for user needs based on qualitative and quantitative research for a machine learning-powered B2B SaaS supply chain risk management platform.

      • Designed, recruited, executed, and communicated the results of concept testing that influenced the design and product strategy for a high-priority new feature.

      • Spearheaded the development of 3 user personas based on 33 activity-based user interviews across various industries, areas of expertise, and countries.

      • Strategized engaging ways to communicate and socialize findings for alignment between engineering, product, design, and customer success teams. 

      • Developed research infrastructure by creating a strategy for recruiting participants for an industry-specific research panel.

      UX Researcher

      Citi Ventures

      Contractor

      |

      March - May 2021

      |

      San Francisco, California

      • Designed and executed a qualitative, generative and evaluative research study that influenced the design direction of a consumer-facing, data-driven tool to promote skills-based career growth.

      • Collaborated with the Product Manager to develop and implement the first protocol for recruiting existing product users for research studies, leading to increased stakeholder exposure to users.

      • Shared findings with stakeholders in multiple actionable formats, including an interactive visual report, a presentation, and product team ideation workshop.

      Chief Photojournalist + Editor

      The Herald

      Manager, Staff, Intern

      |

      January 2016 - July 2020

      |

      Jasper, Indiana

      • Conducted 250+ in-depth interviews and documented candid moments to tell 82 long-form journalistic stories that promoted understanding and empathy.

      • Led user experience research and strategy to implement cost-effective solutions to improve The Herald’s digital products and innovate ways to reach new audiences, resulting in a 254% increase in page views and a sustainable workflow for journalists.

      • Hired, managed, and mentored 8 staff photojournalists and photo interns.

      🔗 Love Is Not A Memory: Visual Storytelling

      Projects

      Accessibility + UX Research Consultant ◦
      Women's Parkinson's Project

      Volunteer

      |

      May - October 2021

      |

      Remote

      • Supported the accessible website design process with the needs of women with Parkinson's disease in mind.

      • Uncovered dozens of opportunities to improve the user experience through an accessibility audit, heuristic evaluation and navigation tree testing.

      Graduate UX Researcher

      Citi Ventures x SVA

      Student

      |

      September - December 2020

      |

      New York, New York

      • Led a collaborative product design team in the end-to-end process to create a high-fidelity prototype of a solution to promote skills-based career growth as part of the Citi University Partnerships in Innovation & Discovery program.

      • Conducted exploratory user research, which informed Citi's product roadmap.

      • Winner of Strategic Innovation in Product & Service Design competition.

      🔗 Worthi by Citi x SVA

      Education

      MFA Interaction Design

      School of Visual Arts

      2020 - 2022

      |

      New York, New York

      |

      Graduate Assistantship

      BFA Photojournalism

      Rochester Institute of Technology

      2011 - 2015

      |

      Rochester, New York

      |

      Summa Cum Laude