Sarah Ann Jump


curiosity-driven user researcher
with experience in storytelling

featured projects ✨

Worthi by Citi x SVA

user experience research + design • 2020

Generative user research and usability testing throughout the collaborative product design process to create a tool to promote skills-based career growth.

Activity-based interviews

user personas

usability testing

Senior couple looking out window, yellow border, links to Love Is Not A Memory

Love Is Not A Memory

visual storytelling • 2018

The story of a husband caring for his wife with advanced dementia featuring documentary photograph and in-depth interviews.

in-depth interviews

ethnography

artifact analysis

Senior couple looking out window, yellow border, links to Love Is Not A Memory

Masters Thesis Project

User experience research • ongoing 2021

Exploring how parents instill a healthy money mindset in their children.

lit review

user interviews

diary study

additional projects

Worthi by Citi x SVA

user experience research + design • 2020

Generative user research and usability testing throughout the collaborative product design process to create a tool to promote skills-based career growth.

Activity-based interviews

user personas

usability testing

Senior couple looking out window, yellow border, links to Love Is Not A Memory

Love Is Not A Memory

visual storytelling • 2018

The story of a husband caring for his wife with advanced dementia featuring documentary photograph and in-depth interviews.

in-depth interviews

ethnography

artifact analysis

multiple screens on blue background, links to Alaska IA

Women's Parkinson's Project

evaluative ACCessibility research • ongoing 2021

Supported the accessible website design process and uncovered opportunities to improve the user experience through a heuristic evaluation, information architecture tree testing, and usability testing.

Heurtistic Evaluation

accessibility audit

Tree Testing

multiple screens on blue background, links to Alaska IA

Persona Socialization Strategy

research communication • 2021

Created and implemented a scalable strategy to share research-driven user personas in an engaging way with the goal of creating alignment among teams at Interos, a supply chain risk management platform.

user personas

Strategy

Workshop

multiple screens on blue background, links to Alaska IA

New York Times Micropayments

mixed-methods ux research + design • 2021

User experience design ideation process driven by research — including a survey, competitive analysis, concept testing, and usability testing — for a new way to pay for access to the New York Times without a subscription.

Survey

Competitive Analysis

Usability Testing

multiple screens on blue background, links to Alaska IA

Alaska's Coronavirus Resources

Evaluative INFORMATION architecture Research • 2020

An evaluative research case study redesigning the information architecture of two state government coronavirus resource websites into one united system to better serve the residents and visitors of Alaska.

content audit

Card Sorting

Tree Testing

Mobile, newspaper and desktop of Earthen Living story, links to Community Journalism

Community Journalism

user experience research + strategy • 2019

Introduced user research, facilitated cross-disciplinary collaboration,
and implemented cost-effective solutions to improve a community newspaper's digital products and innovate ways to reach new audiences.

Strategy

workshop

User Interviews