Sarah Ann Jump


curiosity-driven user researcher
with experience in storytelling

featured projects ✨

Worthi by Citi x SVA

user experience research + design

Worthi by Citi x SVA

ux research + design

Love Is Not A Memory

visual storytelling
Senior couple looking out window, yellow border, links to Love Is Not A Memory
Mobile phones on purple background, links to Worthi by CitiMobile phones on purple background, links to Worthi by Citi

Worthi by Citi x SVA

ux research + design

Generative user research and usability testing throughout the collaborative product design process to create a digital tool to promote skills-based career growth

additional projects

multiple screens on blue background, links to Alaska IA

Persona Socialization Strategy

research communication • 2021

Created and implemented a scalable strategy to share research-driven user personas in an engaging way with the goal of creating alignment among teams at Interos, a supply chain risk management platform.

multiple screens on blue background, links to Alaska IA

Women's Parkinson's Project

evaluative ux research • ongoing 2021

Supported the accessible website design process and uncovered opportunities to improve the user experience through a heuristic evaluation, information architecture tree testing, and usability testing.

multiple screens on blue background, links to Alaska IA

New York Times Micropayments

mixed-methods ux research + design • 2021

User experience design ideation process driven by research — including a survey, competitive analysis, concept testing, and usability testing — for a new way to pay for access to the New York Times without a subscription.

multiple screens on blue background, links to Alaska IA

Alaska's Coronavirus Resources

Evaluative INFORMATION architecture Research • 2020

An evaluative research case study redesigning the information architecture of two state government coronavirus resource websites into one united system to better serve the residents and visitors of Alaska.

Mobile, newspaper and desktop of Earthen Living story, links to Community Journalism

Community Journalism

user experience research + strategy • 2019

Introduced user research, facilitated cross-disciplinary collaboration,
and implemented cost-effective solutions to improve a community newspaper's digital products and innovate ways to reach new audiences.